We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of kuroami.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
We’re a company with a customer-obsessed culture and try to meet and exceed your expectations every time you shop our store. Your opinion is our biggest drive for improvement. Feel like a true insider with our exclusive offers and closed promotions.
Passion for our work
We’re real fans of what we do! Our store is full of amazing carefully hand-picked products that you won’t find anywhere else, that’s for sure.We strongly believe that great stuff shouldn’t cost a fortune that’s why you can trust us to offer goods for every budget.
Inspiration and creativeness
Get the treat that you deserve and indulge yourself in your favorite merch, we cater for all tastes. Shopping has never been more enjoyable!
We provide free shipping to over 200 countries around the world* *with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won’t be charged any extra fees.
When will my item ship?
If you order an in-stock item your order will ship within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS, USPS, which usually takes 5-20 working days after dispatch, but may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days, but sometimes due to free shipping tracking is not available. If not please contact us at support@kuroami.com
Can I cancel my order?
You can change or cancel an order within 12 hours. Please contact us at support@kuroami.com
6 Customer reviews
Rated 4.83 out of 5 based on 6 customer ratings
6 reviews
4.8 out of 5 stars
100% of customers would recommend this to a friend
reçu en avance , emballage soigné et bien protégé. Conforme à la photo sans défauts. très content de mon achat et je recommande. merci
Johel Silence
Rated 5 out of 5
I’ve bought a few other figures from this seller and they genuinely ship quickly. Things arrive in 2 weeks. The figure is as pictured in the photos. The figure did arrive a bit dusty, but there was no smell and nothing was broken during shipment. Shenhe is quite large at 11 inches tall. It definitely looks amazing on my shelf. The shading on the body suit is quite good and I’m happy with my purchase.
Sailor Cyborg
Rated 5 out of 5
Really good quality figure and worth the price, the box comes a little damaged but the figure is so beautiful! Came way before the delivery date! Happy customer!! 🙂 <3
Chris Freesh
Rated 5 out of 5
the figure is very big, but it looks just like the picture. it shipped a bit late but i didn’t mind waiting
Денис Черненко
Rated 5 out of 5
очередная фигурка от этого магазина, хорошо выполена выглядит прекрасно, быстро доставили ни чего не сломано, более чем доволен
Yasmina Azer
Rated 4 out of 5
davvero bella adorooooo top imballaggio fatto bene grazie mille consiglio … unica cosa che è un po duro da inserire alla base ma ci riuscirò
reçu en avance , emballage soigné et bien protégé. Conforme à la photo sans défauts. très content de mon achat et je recommande. merci
I’ve bought a few other figures from this seller and they genuinely ship quickly. Things arrive in 2 weeks. The figure is as pictured in the photos. The figure did arrive a bit dusty, but there was no smell and nothing was broken during shipment. Shenhe is quite large at 11 inches tall. It definitely looks amazing on my shelf. The shading on the body suit is quite good and I’m happy with my purchase.
Really good quality figure and worth the price, the box comes a little damaged but the figure is so beautiful! Came way before the delivery date! Happy customer!! 🙂 <3
the figure is very big, but it looks just like the picture. it shipped a bit late but i didn’t mind waiting
очередная фигурка от этого магазина, хорошо выполена выглядит прекрасно, быстро доставили ни чего не сломано, более чем доволен
davvero bella adorooooo top imballaggio fatto bene grazie mille consiglio … unica cosa che è un po duro da inserire alla base ma ci riuscirò