We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of kuroami.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
We’re a company with a customer-obsessed culture and try to meet and exceed your expectations every time you shop our store. Your opinion is our biggest drive for improvement. Feel like a true insider with our exclusive offers and closed promotions.
Passion for our work
We’re real fans of what we do! Our store is full of amazing carefully hand-picked products that you won’t find anywhere else, that’s for sure.We strongly believe that great stuff shouldn’t cost a fortune that’s why you can trust us to offer goods for every budget.
Inspiration and creativeness
Get the treat that you deserve and indulge yourself in your favorite merch, we cater for all tastes. Shopping has never been more enjoyable!
We provide free shipping to over 200 countries around the world* *with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won’t be charged any extra fees.
When will my item ship?
If you order an in-stock item your order will ship within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS, USPS, which usually takes 5-20 working days after dispatch, but may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days, but sometimes due to free shipping tracking is not available. If not please contact us at support@kuroami.com
Can I cancel my order?
You can change or cancel an order within 12 hours. Please contact us at support@kuroami.com
14 Customer reviews
Rated 4.93 out of 5 based on 14 customer ratings
14 reviews
4.9 out of 5 stars
100% of customers would recommend this to a friend
I absolutely love it!!! Came in a reasonable amount of time considering covid times. Great protective packaging even tho I ordered with box! Beautiful piece. Im in loveeee
Valentine Tepes
Rated 4 out of 5
La figurine est parfaite dans les moindres détails je suis très satisfait de la qualité, seul petit problème qui n’est pas la faute du vendeur mais du livreur, le colis a été forcé pour entrer dans la boîte aux lettres ce qui fait que la boîte de la figurine a été un peu abîmée c’est dommage, sinon la figurine est irréprochable
Christopher U.
Rated 5 out of 5
good packaging. The figure and the base are awesome. Regarding the shipping delay, the response of the seller was very friendly during the order and receipt of the product. I highly recommend this store and figure
Mauro Di Tolve
Rated 5 out of 5
Livraison rapide! Figurine extrêmement qualitatif! Je suis assez surpris pour le prix! Juste il y a un petite tâche sur le ventre, comme une micro brûlures, mais sa change rien à la note! Super produits! Merci!
Harold Llorca
Rated 5 out of 5
Rien à dire sur la livraison, elle est arrivé en 8 jours au lieu de 10, le colis a bien été protéger. Figurine de qualité que je recommande à tout le monde ^^ surtout si vous êtes un grand fan de bleach comme mwa
aleeexis o_o
Rated 5 out of 5
Beautiful figure! The model is well made, all the pieces fit well. The painting is also accurately done. One of the best figurines I have ever bought. They shipped the package quickly and securely packaged. a big shout out to kuroami sellers!
Lucas Genaro∆
Rated 5 out of 5
Incredible figure! I love it, this is exactly like the picture. Well priced figure for excellent quality, no paint or fabrics by default. The only negative point is that there is a small hole between her hair and her face. I still recommend it because for this price it is really good.
Eduard-AMV
Rated 5 out of 5
Super Quali la figurine ! franchement propre et socle méga lourd ! (en terme de poid et de détail !) Je recommande chaudement pour pztit budget et envoie rapide arriver en 2 semaine 🙂
Hahler Rímac
Rated 5 out of 5
parfait et magnifique ! reçu très vite comme indiqué je suis contente elle est magnifique
Ito Takuma
Rated 5 out of 5
It came in perfect condition. Just a bit of black fainting paint by her legs but overall a really good figure for the price and super fast shipping this is the first time I got my item in 2 weeks
Lowel Casthelly
Rated 5 out of 5
Fantastic timing and figure. Only took 2 weeks to get here. She looks amazing! Base is the slightest bit wobbly but no cause for concern. Will use this store again! :*
Gabriel Wozniak
Rated 5 out of 5
Neliel is beautiful. I have ordered several figures in this store and I am more than satisfied, greetings.
Trent Knouse
Rated 5 out of 5
It is simply wonderful. I was afraid it was not like the pictures, but it is really very good!!!
It is very large, well finished, well painted… The quality of the material is very good, especially the texture and material of the base…. It is well worth it. Also mention the fast shipping. It took less than 10 days to arrive in Texas
Sammy Scioli
Rated 5 out of 5
Figura di qualità eccellente, sono stato molto soddisfatto in tutti gli aspetti, l’unico dettaglio che ha è una piccola macchia su una gamba, altrimenti 10 su 10!
I absolutely love it!!! Came in a reasonable amount of time considering covid times. Great protective packaging even tho I ordered with box! Beautiful piece. Im in loveeee
La figurine est parfaite dans les moindres détails je suis très satisfait de la qualité, seul petit problème qui n’est pas la faute du vendeur mais du livreur, le colis a été forcé pour entrer dans la boîte aux lettres ce qui fait que la boîte de la figurine a été un peu abîmée c’est dommage, sinon la figurine est irréprochable
good packaging. The figure and the base are awesome. Regarding the shipping delay, the response of the seller was very friendly during the order and receipt of the product. I highly recommend this store and figure
Livraison rapide! Figurine extrêmement qualitatif! Je suis assez surpris pour le prix! Juste il y a un petite tâche sur le ventre, comme une micro brûlures, mais sa change rien à la note! Super produits! Merci!
Rien à dire sur la livraison, elle est arrivé en 8 jours au lieu de 10, le colis a bien été protéger. Figurine de qualité que je recommande à tout le monde ^^ surtout si vous êtes un grand fan de bleach comme mwa
Beautiful figure! The model is well made, all the pieces fit well. The painting is also accurately done. One of the best figurines I have ever bought. They shipped the package quickly and securely packaged. a big shout out to kuroami sellers!
Incredible figure! I love it, this is exactly like the picture. Well priced figure for excellent quality, no paint or fabrics by default. The only negative point is that there is a small hole between her hair and her face. I still recommend it because for this price it is really good.
Super Quali la figurine ! franchement propre et socle méga lourd ! (en terme de poid et de détail !) Je recommande chaudement pour pztit budget et envoie rapide arriver en 2 semaine 🙂
parfait et magnifique ! reçu très vite comme indiqué je suis contente elle est magnifique
It came in perfect condition. Just a bit of black fainting paint by her legs but overall a really good figure for the price and super fast shipping this is the first time I got my item in 2 weeks
Fantastic timing and figure. Only took 2 weeks to get here. She looks amazing! Base is the slightest bit wobbly but no cause for concern. Will use this store again! :*
Neliel is beautiful. I have ordered several figures in this store and I am more than satisfied, greetings.
It is simply wonderful. I was afraid it was not like the pictures, but it is really very good!!!
It is very large, well finished, well painted… The quality of the material is very good, especially the texture and material of the base…. It is well worth it. Also mention the fast shipping. It took less than 10 days to arrive in Texas
Figura di qualità eccellente, sono stato molto soddisfatto in tutti gli aspetti, l’unico dettaglio che ha è una piccola macchia su una gamba, altrimenti 10 su 10!