We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of kuroami.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
We’re a company with a customer-obsessed culture and try to meet and exceed your expectations every time you shop our store. Your opinion is our biggest drive for improvement. Feel like a true insider with our exclusive offers and closed promotions.
Passion for our work
We’re real fans of what we do! Our store is full of amazing carefully hand-picked products that you won’t find anywhere else, that’s for sure.We strongly believe that great stuff shouldn’t cost a fortune that’s why you can trust us to offer goods for every budget.
Inspiration and creativeness
Get the treat that you deserve and indulge yourself in your favorite merch, we cater for all tastes. Shopping has never been more enjoyable!
We provide free shipping to over 200 countries around the world* *with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won’t be charged any extra fees.
When will my item ship?
If you order an in-stock item your order will ship within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS, USPS, which usually takes 5-20 working days after dispatch, but may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days, but sometimes due to free shipping tracking is not available. If not please contact us at support@kuroami.com
Can I cancel my order?
You can change or cancel an order within 12 hours. Please contact us at support@kuroami.com
27 Customer reviews
Rated 4.93 out of 5 based on 27 customer ratings
27 reviews
4.9 out of 5 stars
100% of customers would recommend this to a friend
WOWWWWW she’s absolutely stunning! in love with her, probably the best bicute bunny figure yet and best Makima! she’s flawless and looks like a scale. highly recommend her! she was packaged well and nothing was damaged <3
Alexandre Anstett
Rated 5 out of 5
Il prodotto è arrivato in tempo e ben protetto. È un prodotto molto buono, è originale, la finitura è di buon materiale e di buona qualità, tutto va bene con il prodotto. Molto soddisfatto, consiglio questo negozio perché è la terza volta che acquisto da loro, tutto va bene con loro e con i loro prodotti
Ryan Greene
Rated 5 out of 5
Figure arrived in good condition in a styrofoam box. The original box arrived without folds. The figure’s body measures 24.5 cm (1/7 scale) and the maximum height is 30 cm (from the ground to the tip of the ear). The finish and pvc are top quality. The stocking is made of thread and not pvc. I recommend it
Gourab Roy
Rated 5 out of 5
original and excellent quality 💜
Nouria
Rated 5 out of 5
oh my gosh this is way better than I thought it would be, it’s cute, very big, and the face looks fire! It’s very well detailed and it’s very well protected I will definitely buy again! Omg I’m so happy it arrived way earlier than the expected date!!!!!!!!!!!!!!!
Szymon Harmaciej
Rated 5 out of 5
La qualité de Makima est hors du commun et pour le prix, c’est un must. L’un des meilleurs que j’ai acheté à ce jour. Il est arrivé dans sa boîte d’origine et très bien protégé
Tom Hennessy
Rated 5 out of 5
This is one of the best sellers when it comes to original figures
Keith Rivera
Rated 5 out of 5
Ich kaufte es als geschenk und es ist perfekt, sehr gute qualität, mit stoffsocken nicht plastik, kam sehr gut verpackt und sehr schnell ich denke, es kam in weniger als zwei wochen ich auf jeden fall empfehlen es ✨️
Francesco Di Giovine
Rated 5 out of 5
È 100% originale ! La qualità è top ! Il venditore ha confezionato perfettamente la scatola.
Scott Hemken
Rated 5 out of 5
La commande a été expédiée rapidement, elle est arrivée en 2 semaines environ. La figurine est de feu, Makima est magnifique, comme prévu, ce n’est pas la première fois que je commande ici, donc je n’étais pas inquiet pour le produit. Il a été emballé en toute confiance et en toute sécurité
Братец Лис
Rated 5 out of 5
Отлично! Упаковано в пенопластовую коробку, поэтому не повредили при пересылке. Макима красотка !
Emily Gojo
Rated 5 out of 5
Makima is super cute, you can feel the quality of an original figure, very well packaged and protected. Thanks
Filippo Turetta
Rated 5 out of 5
la figurine est originale le vendeur répond rapidement, très bonne protection j’achèterai à nouveau c’est sûr
Логинов Лев
Rated 5 out of 5
Шикарная Макима. Приехала за 18 дней до Казани. Коробка дополнительно была упакована в пенопласт, внутри фигурка и все детали были упакованы в пупырку (без блистера). Все целое, единственное было небольшое пятно на блузке но ватной палочкой легко отмылось. Фигурка оригинал, качество прекрасное, коробка в идеальном состоянии. Сама фигурка высокая как и все би кьют, но очень легкая. Покупкой очень довольна, берите не пожалеете)
Daniel Wardle
Rated 5 out of 5
Arrived quickly, well packed. 100% original, no paint stains or gaps found, it is perfect.
A L i G a R X 95
Rated 5 out of 5
Sie ist eine Göttin *_* Sie ist wunderschön! Die Verpackung ist großartig, die Box ist nicht beschädigt. danke sehr viel!
Aeris Evermoon
Rated 5 out of 5
The delivery was a little late, but arrived in good condition, everything was well packed and unharmed, delighted with the figurine and its quality.
Jefferson Ferreira
Rated 5 out of 5
Makima is incredibly beautiful, I am always satisfied with the quality of this store, I will continue to buy in the future. Regards 😘
Lux Harsh
Rated 5 out of 5
It is a very nice figure. The packaging is great, the figure and the box were very well protected. I was afraid as I did not know this store, but totally satisfied, now I will order the figure of Power <3
Mia Valentine
Rated 4 out of 5
my first real figure. really worth it, the box was a little damaged but it was so protected that it was probably the fault of my local delivering company
Raffaele Conzimu
Rated 5 out of 5
La figurine est superbe. L’emballage est parfait, rien ne s’est froissé pendant la livraison. La boîte de la figurine est superbe. En ce qui concerne la figurine elle-même : la forme, la couleur sont bien transférées, la figurine elle-même est assez lourde, les contours sont transférés clairement et magnifiquement. La livraison a pris environ deux semaines, voire plus rapidement. Je suis très satisfait de mon achat, sans aucun doute 10 sur 5!
Ivan Rocco
Rated 5 out of 5
Muy hermosa figura de Makima, el empaquetado y el envío es óptimo, llego a Barcelona en 2 semanas, asi que no tengo quejas, la atención del vendedor es bastante buena y amable, respondió todas mis preguntas, asi que estoy muy satisfecho 🤗
BaldwinFF
Rated 5 out of 5
sie ist einfach perfekt, die details sind tadellos und sie ist riesig, ich habe sie zum vergleich neben eine andere figur gestellt! es kam hervorragend verpackt und geschützt
Craig Poznanski
Rated 4 out of 5
The box with the makima figure was packed in styrofoam. The figure is wrapped in bubble wrap. There is a small crack in the hair. Where the ears are inserted. Otherwise, the figure is exactly as pictured.
Hoshigaki Kisame
Rated 5 out of 5
La figurine est arrivée très bien emballée, la boîte et la figurine sont arrivées sans détails 10/10, l’envoi a mis 16 jours pour arriver ! ! !!! les détails de la figurine sont incroyables, on peut voir l’originalité 🖤🤝🏻
Viktor Stolbov
Rated 5 out of 5
It is huge, bigger than I imagined. I thought it was beautiful and very well detailed. It came well packaged and arrived in just a week and a half, very fast. I like it, I plan to buy BunnyPower *-*
Dafydd Evans
Rated 5 out of 5
Confezione perfetta, scatola intatta e senza grinze, action figure perfetta nelle proporzioni, nei colori e nei dettagli. Eccellente figura e rapporto qualità/prezzo
WOWWWWW she’s absolutely stunning! in love with her, probably the best bicute bunny figure yet and best Makima! she’s flawless and looks like a scale. highly recommend her! she was packaged well and nothing was damaged <3
Il prodotto è arrivato in tempo e ben protetto. È un prodotto molto buono, è originale, la finitura è di buon materiale e di buona qualità, tutto va bene con il prodotto. Molto soddisfatto, consiglio questo negozio perché è la terza volta che acquisto da loro, tutto va bene con loro e con i loro prodotti
Figure arrived in good condition in a styrofoam box. The original box arrived without folds. The figure’s body measures 24.5 cm (1/7 scale) and the maximum height is 30 cm (from the ground to the tip of the ear). The finish and pvc are top quality. The stocking is made of thread and not pvc. I recommend it
original and excellent quality 💜
oh my gosh this is way better than I thought it would be, it’s cute, very big, and the face looks fire! It’s very well detailed and it’s very well protected I will definitely buy again! Omg I’m so happy it arrived way earlier than the expected date!!!!!!!!!!!!!!!
La qualité de Makima est hors du commun et pour le prix, c’est un must. L’un des meilleurs que j’ai acheté à ce jour. Il est arrivé dans sa boîte d’origine et très bien protégé
This is one of the best sellers when it comes to original figures
Ich kaufte es als geschenk und es ist perfekt, sehr gute qualität, mit stoffsocken nicht plastik, kam sehr gut verpackt und sehr schnell ich denke, es kam in weniger als zwei wochen ich auf jeden fall empfehlen es ✨️
È 100% originale ! La qualità è top ! Il venditore ha confezionato perfettamente la scatola.
La commande a été expédiée rapidement, elle est arrivée en 2 semaines environ. La figurine est de feu, Makima est magnifique, comme prévu, ce n’est pas la première fois que je commande ici, donc je n’étais pas inquiet pour le produit. Il a été emballé en toute confiance et en toute sécurité
Отлично! Упаковано в пенопластовую коробку, поэтому не повредили при пересылке. Макима красотка !
Makima is super cute, you can feel the quality of an original figure, very well packaged and protected. Thanks
la figurine est originale le vendeur répond rapidement, très bonne protection j’achèterai à nouveau c’est sûr
Шикарная Макима. Приехала за 18 дней до Казани. Коробка дополнительно была упакована в пенопласт, внутри фигурка и все детали были упакованы в пупырку (без блистера). Все целое, единственное было небольшое пятно на блузке но ватной палочкой легко отмылось. Фигурка оригинал, качество прекрасное, коробка в идеальном состоянии. Сама фигурка высокая как и все би кьют, но очень легкая. Покупкой очень довольна, берите не пожалеете)
Arrived quickly, well packed. 100% original, no paint stains or gaps found, it is perfect.
Sie ist eine Göttin *_* Sie ist wunderschön! Die Verpackung ist großartig, die Box ist nicht beschädigt. danke sehr viel!
The delivery was a little late, but arrived in good condition, everything was well packed and unharmed, delighted with the figurine and its quality.
Makima is incredibly beautiful, I am always satisfied with the quality of this store, I will continue to buy in the future. Regards 😘
It is a very nice figure. The packaging is great, the figure and the box were very well protected. I was afraid as I did not know this store, but totally satisfied, now I will order the figure of Power <3
my first real figure. really worth it, the box was a little damaged but it was so protected that it was probably the fault of my local delivering company
La figurine est superbe. L’emballage est parfait, rien ne s’est froissé pendant la livraison. La boîte de la figurine est superbe. En ce qui concerne la figurine elle-même : la forme, la couleur sont bien transférées, la figurine elle-même est assez lourde, les contours sont transférés clairement et magnifiquement. La livraison a pris environ deux semaines, voire plus rapidement. Je suis très satisfait de mon achat, sans aucun doute 10 sur 5!
Muy hermosa figura de Makima, el empaquetado y el envío es óptimo, llego a Barcelona en 2 semanas, asi que no tengo quejas, la atención del vendedor es bastante buena y amable, respondió todas mis preguntas, asi que estoy muy satisfecho 🤗
sie ist einfach perfekt, die details sind tadellos und sie ist riesig, ich habe sie zum vergleich neben eine andere figur gestellt! es kam hervorragend verpackt und geschützt
The box with the makima figure was packed in styrofoam. The figure is wrapped in bubble wrap. There is a small crack in the hair. Where the ears are inserted. Otherwise, the figure is exactly as pictured.
La figurine est arrivée très bien emballée, la boîte et la figurine sont arrivées sans détails 10/10, l’envoi a mis 16 jours pour arriver ! ! !!! les détails de la figurine sont incroyables, on peut voir l’originalité 🖤🤝🏻
It is huge, bigger than I imagined. I thought it was beautiful and very well detailed. It came well packaged and arrived in just a week and a half, very fast. I like it, I plan to buy BunnyPower *-*
Confezione perfetta, scatola intatta e senza grinze, action figure perfetta nelle proporzioni, nei colori e nei dettagli. Eccellente figura e rapporto qualità/prezzo